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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cedrix Bernard

February 17, 2026

5  out of  5
rating by Cedrix Bernard
"Jill and her team are amazing. I move to NC about 6 years ago I was referred to her i have never looked into any other agents. Jill and her team will get you the best deal possible."
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Meredith Ford

February 13, 2026

5  out of  5
rating by Meredith Ford
"Great customer service and very helpful with insurance needs and process."
We responded:
"Thank you, Meredith, for sharing your positive experience. It's wonderful to hear that you found our customer service great and that we could assist you with your insurance needs and process. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Ms New York

February 2, 2026

5  out of  5
rating by Ms New York
"Jill Gibson State Farm Insurance Agency has been my Agent for years. They are professional, patient, honest, very helpful and communicative. If I have questions or need help with my account they are willing to go the extra mile to help. Would I recommend this Agency? Yes."
We responded:
"Thank you for sharing your experience with Jill Gibson State Farm Insurance Agency. It's wonderful to hear that our team has consistently met your expectations with professionalism, patience, and honesty. We're glad to know that our efforts to be helpful and communicative have made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to continuing to serve you."
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D Williams

January 31, 2026

5  out of  5
rating by D Williams
"The staff in Jill Gibson's office are very efficient and a pleasure to work with."
We responded:
"Thank you for sharing your positive experience with our team. We're delighted to hear that you find our staff efficient and a pleasure to work with. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Neva Blackwell

January 30, 2026

5  out of  5
rating by Neva Blackwell
"Kezia was so helpful and delightful to work with. She answered all of my questions and handled our business expeditiously."
We responded:
"Thank you, Neva, for sharing your positive experience with Kezia. It's wonderful to hear that she was able to assist you effectively and make the process smooth. Your feedback is greatly appreciated and will be shared with the team. We're glad to have been able to meet your needs efficiently."
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Jada Morgan

January 30, 2026

5  out of  5
rating by Jada Morgan
"Kezia is the kindest and most professional person I’ve had help me with insurance questions. Definitely talk to her if you ever need anything!"
We responded:
"Thank you so much for sharing your experience, Jada. It's wonderful to hear that Kezia provided you with such kind and professional assistance. We truly appreciate your feedback and are delighted to know she was able to help with your insurance questions. Your support means a lot to us!"
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Surendra Palaparthi

January 12, 2026

5  out of  5
rating by Surendra Palaparthi
"I am happy with the service I receive from Jill office. Thank you!"
We responded:
"Thank you for sharing your positive experience with our office. It's wonderful to hear that you are happy with the service. Your feedback is greatly appreciated and motivates us to continue providing excellent support."
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Laura R

January 9, 2026

5  out of  5
rating by Laura R
"I receive great service from their team! They send reminders and always get back to us in a timely manner. We have home and auto with them and their prices are very competitive."
We responded:
"Thank you, Laura, for sharing your positive experience with our team. It's wonderful to hear that you appreciate the reminders and timely responses. We're glad to know that our competitive pricing for your home and auto coverage meets your needs. Your feedback is greatly valued and encourages us to continue providing excellent service."
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Damon S

January 2, 2026

5  out of  5
rating by Damon S
"The agents here are always very pleasant and quick to respond"
We responded:
"Thank you, Damon, for sharing your positive experience with us. It's wonderful to hear that our team has been pleasant and responsive to your needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Gail Ferry Katalenas

December 18, 2025

5  out of  5
rating by Gail Ferry Katalenas
"We are new to Jill Gibson's office, but long-time state farm customers. Jill and her team have been professional, pleasant, and easy to work with. The insurance is reasonably priced and they have helped us navigate the insurance implications of a cross country move. We recommend this office for state farm coverage!"
We responded:
"Thank you, Gail, for sharing your experience with Jill Gibson's office. It's wonderful to hear that you found our team professional and pleasant, and that we could assist you with your cross-country move. Your recommendation means a lot to us, and we're glad to have you as part of our State Farm family."
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Steve Mortiboy

December 9, 2025

5  out of  5
rating by Steve Mortiboy
"We've always trusted Jill Gibson to handle our insurance needs, and Jill and her team have never let us down. The team there do an excellent job of taking care of us, and each year they review our policies with us to see if there are any savings available. I think this shows exceptional customer service, and it's one of the many reasons I don't plan on ever changing from State Farm or Jill Gibson"
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that you feel well taken care of by Jill and the team. We truly appreciate your trust and loyalty over the years. Ensuring that you have the best coverage and savings is always our priority. Your kind words about our customer service mean a lot to us. Looking forward to continuing to serve your insurance needs."
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Alyssa Scherk

December 5, 2025

5  out of  5
rating by Alyssa Scherk
"All the ladies at State Farm are very helpful. Whenever I need to change or update something on my policy, they are always so friendly and accommodating."
We responded:
"Thank you, Alyssa, for sharing your positive experience with us. It's wonderful to hear that our team has been friendly and accommodating whenever you've needed assistance with your policy. Your feedback is greatly appreciated, and we're glad to know we could help."
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Kendell Sims

November 26, 2025

5  out of  5
rating by Kendell Sims
"This office is the best and they take care of their customers right away."
We responded:
"Thank you, Kendell, for your wonderful feedback. It's great to hear that you had a positive experience with our office and that we were able to assist you promptly. Your satisfaction is important to us, and we're glad to know we're meeting your expectations. We appreciate your support and look forward to continuing to serve you."
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Matt Krebsbach

November 14, 2025

5  out of  5
rating by Matt Krebsbach
"I’ve relied on State Farm for my insurance needs since I was 16 (my uncle was a State Farm agent, so I guess you could say it was built into the family) and I’ve always had a wonderful experience — from Texas to California and now in Raleigh, NC. We began working with Jill Gibson’s office as soon as we relocated to the area two years ago and we couldn't ask for more. Jill and her team are all incredibly attentive and focused on the needs of their clients. They’ve taken the time to get to know us and our coverage needs, make sounds recommendations that protect our cars, home, and financial position, and make sure we know all the ins-and-outs of our policies. They’ve always been accessible to answer questions or make adjustments to our policies — and always in the most friendly way. Insurance isn’t necessarily the most enjoyable place to spend your money, but Jill has never made us feel like a number or pressed us toward something we don’t need. If you’re looking for an agent that takes a vested interest in you and will be there with personalized guidance and a truly helpful, client-focused mindset, I highly recommend that you reach out to Jill and her team!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that the team have been able to provide you with the attentive and personalized service you deserve. We truly value your trust and are delighted to know that you feel well-supported in your insurance needs. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family."
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Charles Wu

November 12, 2025

5  out of  5
rating by Charles Wu
"I've been working with Jill Gibson at State Farm for all my insurance needs, and I couldn't be happier with the experience. Jill is incredibly personable and accommodating, she genuinely cares about finding the right coverage for her clients. She takes the time to thoroughly explain all the details and options, making sure I understand exactly what I'm getting. Whenever I've had questions or needed assistance, she's been right there to help. Her entire team is just as professional and easy to work with, which makes every interaction smooth and pleasant. I highly recommend Jill Gibson and her team at State Farm for anyone looking for knowledgeable, trustworthy insurance support!"
We responded:
"Thank you so much for sharing your positive experience with the team. It's wonderful to hear that you feel well-supported and informed about your insurance options. Your recommendation means a lot, and we're glad to know that our efforts to provide knowledgeable and trustworthy service are appreciated. We look forward to continuing to assist you with all your insurance needs."
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DarlingtonHOA

November 7, 2025

5  out of  5
rating by DarlingtonHOA
"We have recently worked with Amy from this agency. She was reachable and very helpful. After few formalities over email, we were able to sign-up the insurance coverage for our community quite fast."
We responded:
"Thank you for sharing your positive experience with Amy and our agency. We're delighted to hear that the process was smooth and efficient for your community's insurance coverage. Your feedback is greatly appreciated, and we're here to assist you with any future needs."
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Heather Esada

November 6, 2025

5  out of  5
rating by Heather Esada
"The agents are always extremely helpful and kind. They listen to my needs and offer solutions that actually work for me. Plus State Farm has great, affordable policies that make me want to be a loyal customer."
We responded:
"Thank you, Heather, for sharing your positive experience. It's wonderful to hear that our team has been helpful and attentive to your needs. We're glad that our solutions and policies have met your expectations and contributed to your satisfaction. Your loyalty means a lot to us, and we look forward to continuing to serve you."
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Fernando Correal

October 30, 2025

5  out of  5
rating by Fernando Correal
"Great customer service. Really value the transparency and attention to detail. Been a customer of this office for many years and no plans to change."
We responded:
"Thank you, Fernando, for sharing your experience. It's wonderful to hear that you appreciate the transparency and attention to detail we strive to provide. Your continued trust and loyalty over the years mean a lot to us. We're committed to maintaining the high level of service you value."
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Dylan Bowes

October 16, 2025

5  out of  5
rating by Dylan Bowes
"Amy and Jill have been amazing in every way. They helped me get set up with a complicated set of requirements for insurance as a new resident in the state. They always answered the phone and immediately provided assistance. I always felt like they were treating me with respect and not trying to sell me something I don’t need, but rather helping me as a friend would. Thank you so much!"
We responded:
"Thank you, Dylan, for sharing your experience. It's wonderful to hear that the team was able to assist you with your insurance needs as a new resident. Providing respectful and friendly service is important to us, and we're glad you felt supported throughout the process. Your feedback is greatly appreciated."
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Monica Hill

September 13, 2025

5  out of  5
rating by Monica Hill
"This agency provides stellar service. I’ve been a customer for almost 8 years and there hasn’t been a moment where my questions or concerns weren’t addressed. Recently I had the pleasure of working with Kezia. She provided very thorough detailed information that helped me make the best choice for my policy."
We responded:
"Thank you so much for sharing your experience, Monica. It's wonderful to hear that you've been satisfied with our service for almost 8 years. We're delighted that Kezia was able to assist you with detailed information to help you make the best choice for your policy. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Y N (Jubbooma330)

September 11, 2025

5  out of  5
rating by Y N (Jubbooma330)
"Melissa Higgins, an agent with Jill Gibson State Farm Insurance Agency, is nothing short of amazing! When I relocated to North Carolina, Melissa guided me through the process with incredible kindness, patience, and professionalism. She truly listened, answered every one of my questions with grace, and made me feel completely at ease — as if we’d known each other for years, even though we had just met! She handled the transfer of my policies from Kim Musser’s fantastic State Farm office in Maryland to North Carolina seamlessly, all while making sure I got the best rates possible. If you're looking for an insurance agent who genuinely cares and goes above and beyond, look no further. If I could give Jill Gibson and her team — especially Melissa — a billion stars, I absolutely would!"
We responded:
"Thank you so much for sharing your experience with Melissa and our team. It's wonderful to hear how she made your transition to North Carolina smooth and stress-free. We take pride in providing personalized service, and it's great to know Melissa's efforts made such a positive impact. Your kind words and high rating mean a lot to us. We're here to assist you with any future needs and appreciate your trust in our agency."
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Desiree Bolibaugh

September 11, 2025

4  out of  5
rating by Desiree Bolibaugh
"They have been very helpful & patient as I’ve navigated some life changes. I appreciate their friendly demeanor and willingness to answer questions."
We responded:
"Thank you, Desiree, for sharing your experience. It's great to hear that our team has been helpful and patient during your life changes. We appreciate your kind words about our friendly demeanor and are always here to answer any questions you may have. Your feedback is valuable to us, and we're glad to have been of assistance."
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HEIDI FRANKS

August 13, 2025

5  out of  5
rating by HEIDI FRANKS
"Great experience working with Jill and her team!"
We responded:
"Thank you, Heidi, for sharing your positive experience with the team! We're delighted to hear that you had a great experience with our business insurance services. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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H F

July 28, 2025

5  out of  5
rating by H F
"Personalized service, great advise, willing to spend the time to explain your options, follow through on what they say they will do. What more can you ask of an Insurance agent? I'm glad I met Jill and that she is in my corner if I ever need her assistance."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that you appreciated the personalized service and advice. We always strive to ensure our clients feel informed and supported. Knowing that you feel confident with Jill in your corner means a lot to us. If there's anything else we can do for you, please feel free to reach out."
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Elise Nolan

July 17, 2025

5  out of  5
rating by Elise Nolan
"I just spoke to Jan at State Farm, and she was fabulous!!!! She went through each of our rental properties with me and very patiently provided the information I needed. It was such a pleasure interacting with Jan. She was terrific!"
We responded:
"Thank you so much for sharing your experience, Elise. It's wonderful to hear that Jan was able to assist you with your rental properties and provide the information you needed. We're delighted to know that your interaction with her was a pleasure. Your feedback is greatly appreciated and will be shared with Jan and the team."