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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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robert mantooth

October 6, 2026

5  out of  5
rating by robert mantooth
"Jill at State Farm is someone I highly recommend ! She is incredibly professional, knowledgeable, responsive, and genuinely cares about her customers. Jill went above and beyond to make sure I understood my options and felt confident with my coverage. She made the entire process easy, smooth, and stress-free.

If you’re looking for an insurance agent who is trustworthy, dependable, and truly puts her customers first, Jill is the person I would recommend without hesitation. I highly recommend Jill and State Farm to anyone looking for outstanding service and an agent they can count on!"
We responded:
"Thank you, Robert, for sharing your experience with Jill Gibson at State Farm. It's wonderful to hear that you found her professionalism, knowledge, and responsiveness so valuable. Ensuring that you understand your options and feel confident with your coverage is a top priority, and it's great to know that Jill made the process smooth and stress-free for you. Your recommendation means a lot, and we're glad to have provided the outstanding service you were looking for. Your feedback is greatly appreciated and helps others seeking dependable insurance services."
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Barry Klinghoffer

September 30, 2026

5  out of  5
rating by Barry Klinghoffer
"Excellent customer service with friendly and home style curtious people."
We responded:
"Thank you, Barry, for your wonderful feedback! We're delighted to hear that you had an excellent experience with our customer service. Our team is dedicated to providing friendly and courteous service, and it's great to know that it resonated with you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience."
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Megan Bowden

September 29, 2026

5  out of  5
rating by Megan Bowden
"Zachary helped me get a new policy today! Made it quick, easy, and was so polite! 😺"
We responded:
"Thank you, Megan, for sharing your experience with Zachary! It's wonderful to hear that he made the process of getting a new policy quick and easy for you. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
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Dan Penn State

September 29, 2026

5  out of  5
rating by Dan Penn State
"Last week, I had a great experience meeting with Jill Gibson in person at the office. She was very helpful, professional, and supportive. I really appreciate the excellent customer service and friendly atmosphere. I highly recommend Jill Gibson and the State Farm team at this office!"
We responded:
"Thank you for sharing your experience with Jill Gibson and the team. It's wonderful to hear that you found the service helpful, professional, and supportive. Your recommendation means a lot, and we're delighted that you appreciated the friendly atmosphere at our office. We look forward to continuing to provide excellent service for all your insurance needs."
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Susan Brabson

September 26, 2026

5  out of  5
rating by Susan Brabson
"Moved here a few months ago and Jill and her staff have been very helpful and supportive of the whole process of transferring to North Carolina from Colorado. Appreciate their professionalism and taking care of me and my concerns."
We responded:
"Thank you, Susan, for sharing your experience. It's wonderful to hear that the team have been helpful and supportive during your transition to North Carolina. We're glad to know that our professionalism and attention to your concerns have made a positive impact. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Derek Maurer

September 26, 2026

5  out of  5
rating by Derek Maurer
"Worked with Amy today to get my new vehicle insured. She was fantastic!"
We responded:
"Thank you, Derek, for sharing your experience with Amy. It's wonderful to hear that she provided fantastic service while helping you insure your new vehicle. Your feedback is greatly appreciated and helps us continue to deliver excellent service. If you have any more needs or questions, feel free to reach out."
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Carol Vaughan

September 17, 2026

5  out of  5
rating by Carol Vaughan
"Jill and her staff, are most knowledgeable and friendly. Zackary helped me with a life insurance policy today.
He was very nice and answered all my questions, Also, he was very efficient and patient. I would recommend Jill and her staff whole heartedly, for any insurance needs. Carol Vaughan"
We responded:
"Thank you so much for the wonderful review recommending our services to others, Carol. It is a great compliment to our efforts to provide you with the customer service that you deserve. We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
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Lynn Yanyo

September 16, 2026

5  out of  5
rating by Lynn Yanyo
"The Team at Jill Gibson State Farm is exceptional. They respond in minutes to my emails and always have answers for me. I just added a car to my insurance in literally less than an hour."
We responded:
"Thank you, Lynn, for sharing your experience with Jill Gibson State Farm. It's wonderful to hear that our team was able to assist you promptly and efficiently, especially with adding a car to your insurance so quickly. We strive to provide exceptional service and are delighted to know we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service."
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Lilyana

September 16, 2026

4  out of  5
rating by Lilyana
"They're so kind, understanding and informative. I like their services."
We responded:
"Thank you, Lilyana, for sharing your experience with our insurance services. It's wonderful to hear that you found our team kind, understanding, and informative. Your feedback is invaluable as we strive to enhance our services further. If there's anything more we can do to improve your experience, please feel free to let us know. Your satisfaction is important to us."
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Olga V

September 3, 2026

5  out of  5
rating by Olga V
"Zachary did an incredible job helping me make the switch to State Farm! He was extremely knowledgeable, professional, and responsive throughout the entire process. He made everything seamless and easy, and I truly appreciated how helpful and attentive he was every step of the way. Not only did he make the transition incredibly easy, but I was also able to save a significant amount of money while getting better coverage. I highly recommend Zachary and State Farm!"
We responded:
"Thank you, Olga, for sharing your experience with Zachary and our team. It's wonderful to hear that the transition to State Farm was seamless and that you found the service both knowledgeable and professional. We're delighted that you were able to save money while securing better coverage. Your recommendation means a lot, and we're here to assist with any future insurance needs."
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Patrick H

September 3, 2026

5  out of  5
rating by Patrick H
"I am a new customer and had a very positive onboarding experience with Jill, Zach and the rest of the team. The team explained my policy and coverage in an easy to understand way and has a proactive view on other needs that I will want in the future."
We responded:
"Thank you, Patrick, for sharing your experience. It's wonderful to hear that Jill, Zach, and the team made your onboarding process smooth and informative. Providing clear explanations and anticipating future needs is a priority for us. We're glad to have you as a customer and look forward to supporting your insurance needs."
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Dale Hodsdon

August 31, 2026

5  out of  5
rating by Dale Hodsdon
"Jill was helpful, answering all my questions. Please thank her."
We responded:
"Thank you for sharing your positive experience with Jill. It's wonderful to hear that she was able to assist you effectively and answer all your questions. Your feedback is greatly appreciated, and we will certainly pass along your kind words to her. If you have any more questions or need further assistance, feel free to reach out."
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John Klaric

August 27, 2026

5  out of  5
rating by John Klaric
"I contacted Jill Gibson's State Farm office in Apex last month for residential restoration contractors who could fix a leaky roof. Maria recommended some; she was concerned about the problem, very helpful, and gracious."
We responded:
"Thank you, John, for sharing your experience with Jill Gibson's State Farm office. It's wonderful to hear that Maria was able to assist you with your leaky roof issue by recommending reliable residential restoration contractors. Your positive feedback highlights the dedication and helpfulness of our team. We appreciate your perfect rating and are glad we could be of service. If you need any further assistance, feel free to reach out."
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Ravi Velamuri

August 4, 2026

5  out of  5
rating by Ravi Velamuri
"Great service and Kezia is very helpful and prompt"
We responded:
"Thank you for sharing your positive experience with our team. It's wonderful to hear that Kezia was helpful and prompt in assisting you. We strive to provide excellent service, and your feedback is greatly appreciated. If you have any further questions or need assistance, feel free to reach out."
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javier Mendoza

July 28, 2026

5  out of  5
rating by javier Mendoza
"They are very responsive and extremely helpful. Thank you very much"
We responded:
"Thank you, Javier, for your kind words and for taking the time to share your experience. It's wonderful to hear that you found our team responsive and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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A Peri

July 17, 2026

5  out of  5
rating by A Peri
"I spoke with Kezia from Jill Gibson’s team today and had an excellent experience. Kezia was incredibly responsive, attentive, and helpful. She called us, took the time to understand exactly what we needed, resolved the issue quickly, and updated our policy in no time and sent us the required docs. We truly appreciate her excellent service and highly recommend this office and team!"
We responded:
"Thank you for sharing your positive experience with Kezia and our team. It's wonderful to hear that she was responsive, attentive, and helpful in addressing your needs efficiently. Your recommendation means a lot to us, and we're glad to have provided you with excellent service. We appreciate your feedback and look forward to continuing to serve you."
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alaa hammouda

July 15, 2026

5  out of  5
rating by alaa hammouda
"Wonderful"
We responded:
"Thank you, Alaa, for your wonderful feedback! It's great to know that you had a positive experience with our insurance services. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Kathy Cechini

July 10, 2026

5  out of  5
rating by Kathy Cechini
"Jill Gibson and all her staff are wonderful to work with and always offer competitive rates. They are always available to answer any questions. Highly recommend this SF office!"
We responded:
"Thank you, Kathy, for sharing your positive experience. It's great to hear that you find our team wonderful to work with and that our rates meet your expectations. We're always here to help with any questions you may have. Your recommendation means a lot to us!"
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Meredith L

July 8, 2026

5  out of  5
rating by Meredith L
"Began working with Jill's group last year when I purchased a home in NC. Had a great experience and have added several more policies with her including auto and boat insurance. Always very responsive and professional. Highly recommend."
We responded:
"Thank you, Meredith, for sharing your experience. It's wonderful to hear that you've had a positive journey with us since purchasing your home. We're glad to have been able to assist with your additional policies and appreciate your recommendation. Your feedback motivates us to continue providing responsive and professional service."
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Liz Smith

July 2, 2026

5  out of  5
rating by Liz Smith
"Jill is so responsive, patient, and thorough! She took the time to help me make the best, most comfortable decisions for my family. As a former insurance professional and as a client, I've been truly pleased."
We responded:
"Thank you, Liz, for sharing your experience. It's wonderful to hear that Jill's responsiveness and patience made a positive impact on your decision-making process. Your background as a former insurance professional makes your feedback especially meaningful. We're delighted to know that you feel comfortable and pleased with the service provided. Your trust and satisfaction are greatly appreciated."
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chad chesley

July 2, 2026

5  out of  5
rating by chad chesley
"Great to work with!"
We responded:
"Thank you, Chad, for your kind words and the excellent rating. It's wonderful to hear that you had a great experience working with us. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. If there's anything else we can assist you with, please let us know."
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Julia Gaffney

June 29, 2026

5  out of  5
rating by Julia Gaffney
"My husband and I moved here from out of state eight years ago, and transferring all of our insurance policies was quick and hassle-free. Jill and her team made the entire process easy and have always been friendly, helpful, and responsive whenever we’ve needed them. We highly recommend Jill’s State Farm office to anyone looking for excellent customer service and reliable insurance support."
We responded:
"Thank you, Julia, for sharing your experience. It's wonderful to hear that the transition of your insurance policies went smoothly and that you've found our team to be friendly, helpful, and responsive. We truly appreciate your recommendation and are glad to have been able to provide you with excellent customer service and reliable support over the years. Your feedback means a lot to us."
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Steven Bagley

June 5, 2026

5  out of  5
rating by Steven Bagley
"Jill and her team are highly responsive. On multiple occasions, they have gone above and beyond to ensure I remain compliant with State Farm’s Benefits and Customer Savings programs.
Pleasant, professional, and ethical, you can’t go wrong with Jill and her staff.

SVB"
We responded:
"Thank you, Steven, for sharing your positive experience with the team. It's wonderful to hear that their responsiveness and dedication have made such a difference for you. Ensuring compliance with State Farm’s programs while maintaining a pleasant and professional service is a top priority. Your feedback is greatly appreciated and will be shared with the team."
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Len Galante

June 4, 2026

5  out of  5
rating by Len Galante
"My family has been with Jill Gibson and her staff for over 30 years. They have taken great care of us and are always willing to answer our questions and help us protect many of the important things in our lives. We really enjoy working with them too! We highly recommend them! Likewise, SF is our primary insurance company, which has helped us many times through life’s challenges!"
We responded:
"Thank you, Len, for sharing your experience with us. It's wonderful to hear that you and your family have felt well taken care of over the years. We truly appreciate your trust and recommendation. It's our pleasure to assist you with your insurance needs and support you through life's challenges. Your feedback means a lot to us!"
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Olivia Bailey

June 3, 2026

5  out of  5
rating by Olivia Bailey
"Very professional, responsive, friendly!"
We responded:
"Thank you, Olivia, for your kind words and for taking the time to share your experience. It's wonderful to hear that you found our service professional, responsive, and friendly. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."